Comments on: Updated: Customer Service Is Dead – Laura’s Latest Rant

By: Joyce

Joyce — Thu, 02 Oct 2025 14:54:27 +0000

Laura, well deserved rants and so much more. Whether it’s Xfinity, Xcel, Target, Walmart…..the list goes on and on….customer service is punishing and while the companies can blame staff shortages and many other factors it is the paying customer who is stuck! The only way things will change is when the company is hurt reputationally or financially. Laura’s comments were heard because of this platform. Way to go Laura. I’m glad they addressed the issue.

Joyce

By: Ryk

Ryk — Thu, 02 Oct 2025 14:25:02 +0000

I 100% agree with your assessment of the current state of customer service. I’m glad you eventually got the service that you paid for, but as you said, it shouldn’t take someone being a published consumer advocate to be treated fairly.

By: Chris

Chris — Thu, 25 Sep 2025 23:18:00 +0000

Well deserved Rant, Laura! So sorry for so many customer service failures lately. I feel your pain, with Xfinity, Denver Post, ‘Customer Service centers’ and unfulfilled warranties. What rattles me also are phone trees (press 1 for this, press 5 for that) and the bots that respond when you call a business, which oftentimes prove to be a waste of time. Today, however, I was astonished and most grateful for a superior experience with GoodRx customer support team, by someone who provided outstanding customer service. Made me have faith you can get lucky with some good businesses and people out there.
Best wishes for you and your dishwasher.

By: Jacquelyn Pearson

Jacquelyn Pearson — Thu, 25 Sep 2025 21:31:55 +0000

I totally agree with your rant and look for businesses that serve me. Tree Cuts is a tree service that we have had come in 3 different times. Each time they work and listen to what we have to say. When they came to give an estimate today, “Oh, I remember you. How is your husband?” We walked around the yard talking and listening to each other. Then he approached my husband and told him exactly what we had talked about. Incredible service!!

By: Tammi W

Tammi W — Thu, 25 Sep 2025 19:38:38 +0000

You are sooooo right!

By: Micah

Micah — Thu, 25 Sep 2025 18:35:09 +0000

Thank you for the timely article! Thanks to HomeServe USA, my 79-year-old mother & 84-year-old father in Aurora are currently unable to use their sinks or toilets (!!!).

My parents are seniors on a fixed income and can’t afford to call a plumber for every emergency. That is why they pay HomeServe USA for protection from emergency repairs. But every time they need help, HomeServe USA does the absolute minimum.

Sewage coming up through my parents’ drains yesterday. At first, HomeServe USA said no one was available for at least 24 hours. After my mom begged them for help, their contract plumber came out, flushed water through our system, said the problem must have resolved itself, and told use they didn’t have cameras to check for obstructions.

Guess what happend this morning? Yep, more sewage flooding the drain! Once again, my elderly parents are desperate for a return call from HomeServe. On today’s initial call, they again claimed they couldn’t get anyone out today.

My dad has prostate issues and has to drive to the grocery store to use the bathroom. I am so upset for them.

By: Steve

Steve — Thu, 25 Sep 2025 16:54:04 +0000

The Denver Post is really frustrating. Each time they send a letter that they’re increasing rates, it’s a quick phone call to get them to revert … but I have to do that every few months now. There’s still a skeleton crew there I’d like to support, but I’m thinking it’s better for more of my money to just go to Colorado Public Radio and the Colorado Sun.

By: Phil

Phil — Thu, 25 Sep 2025 14:20:05 +0000

It is tough, really almost impossible anymore, to find good, reliable service ;-( such a hardship. BUT for appliances we had good luck with Mtn High Appliances and their contract installer, most recently for a KitchenAid dishwasher. Pay a bit more than big box store and it’s been worth it. I have heard many consistently good things about Costco appliance installers – I would give them a try for our next appliance need. Best of luck

By: Diane

Diane — Thu, 25 Sep 2025 13:51:25 +0000

Agree 100%. When I moved to Colorado a few years ago, I was surprised and disappointed by how terrible service providers were here compared to where I used to live in the Midwest, but I have come to realize that this rise in short-term greed over long-term customer relationships has become universal. Don’t get me started talking about tech companies’ utter disdain for their companies, since that’s my own industry and I am bitterly aware that my work (until recently) in seeking to understand customer problems and writing requirements for solutions has been displaced by the new paradigm of force-fitting AI without regard to whether it solves a problem or not (more often it does not).

By: Julie

Julie — Thu, 25 Sep 2025 13:05:35 +0000

Sooooo accurate on many businesses and the shambles we are left with in these WONKY & STRESSFUL inflationary times. I’ve been blessed to experience some unique and incredibly helpful in-person customer service moments lately as well. Especially at the Appliance Factory Outlet(near I-25 & 84th)service department/used reconditioned area and the Lowe’s appliance department(Westminster/near I-25). **I wrote SPARKLING reviews for each employee that went the extra mile to get me a good deal or an inexpensive replacement part. In my book…I only write POSITIVE & detailed reviews…otherwise you don’t get one. WONDERFUL people are still out there it just takes all of us to find them, tell them and keep them thriving in their line of work by continuing to give them our business. At least twice a day, I am sharing with total strangers your SAVVY, TIMELY & COMPREHENSIVE money saving MHOTC website when I’m out and about. I appreciate YOU BOTH;):) GRATEFUL this site is still standing strong after all these years.***BTW…YouTube has now become our DIY source for troubleshooting issues on a number of household and automotive topics.