Dan – That’s why we’ve always encouraged readers to either call ahead or confirm a deal prior to being seated (or as you order.) A simple question saves lots of confusion and frustration. Never wait to ask for deal after ordering or paying. Then, oftentimes, it’s too late. You’re stuck with a bill you weren’t expecting. We get so much “angry” feedback from readers, when they could’ve just clarified beforehand rather than being frustrated afterward.

On the flip side, the biggest issue can be a misinformed employee who tells you “no”, when, in actuality, there is an available promo or they are a participating location. From our experience, it’s usually the main reason for a problem. We also suggest asking a manager, if you feel an employee is being flippant or dismissive. Just be kind and polite and you’ll usually find a helpful team member.

Next time, you’ll know — never assume, always, always clarify first. Thank you for your helpful feedback. It’s an important reminder for all.

-BKC