Comments on: How To Get The Best Deals at Safeway

By: Santa Claus

Santa Claus — Thu, 14 Sep 2017 19:38:10 +0000

I found price issues at my store consistently on Just For You downloads. Clerks also don’t get the right produce number. At my store getting these resolved is a major hassle – they are understaffed.

Instead I call the toll free customer service number and resolve through them. They place credits on your Safeway Club Card in multiples of a dollar to resolved discrepancies. On occasion, and sometimes often, the issue is with their software. They appreciate identifying those and like getting a record of issues at any store. It just work better this way and takes far less time.

By: Bryan

Bryan — Thu, 14 Sep 2017 18:12:31 +0000

In reply to CA. CA -- From our experience, the misinformed or unhelpful employee is the most frustrating part of shopping for deals. And, as you stated, sometimes, a manager is no better. We applaud you calling corporate to express your frustration. We do every time, whenever we receive poor customer service at any business. - BKC

By: Bryan

Bryan — Thu, 14 Sep 2017 18:10:33 +0000

In reply to Sandi. Sandi -- We agree! We always have lots of trouble with Just For U coupons. It seems we're always having to "argue" for the discount. If the employee won't give it to us, we simply take the item off our order. It's so frustrating. -BKC

By: CA

CA — Thu, 14 Sep 2017 17:27:02 +0000

I recently had a Safeway “manager” (she told me she was a manager but it wasn’t noted on her name tag) at the Havana store reject a perfectly good paper coupon (not expired, right product, etc) just because she was in a mood — she actually came up to me rude and yelling before I even had said a word.

Had to call the Corporate office on her.

So no matter what their policies are, the individual employees just do what they want.

By: Sandi

Sandi — Thu, 14 Sep 2017 14:42:21 +0000

My experience with Safeway is that even when you download coupons , you still don’t get the discount. I started going to the self check-out so I could go slowly and screen this myself. I had to continually stop and get help from the attendant. It started to be exasperating. A corporation this big should really be able to fix this snafu.

By: Bryan

Bryan — Fri, 27 Jan 2017 02:36:35 +0000

In reply to Laura G.. Laura - We had the same question, given there's a difference between what's stated in-store (30 days) and online (90 days.) Our local PR rep tells that it's 30 days, but that the rule is flexible. Safeway is more concerned with providing good customer service, so, more than likely, they will accept most rain checks -- within reason. -BKC

By: Deborah

Deborah — Fri, 27 Jan 2017 01:53:49 +0000

I used my November raincheck last week without a problem; it took forever for the popular item to be in stock when I was shopping. Also, I was recently given a free product, not realizing that it was store policy to give it free if there was a price discrepancy. I just thought they were being nice:).

By: Laura G.

Laura G. — Fri, 27 Jan 2017 00:36:01 +0000

Rain checks used to be good for 90 days out. Has that changed?

By: Bryan

Bryan — Wed, 25 Jan 2017 21:14:14 +0000

In reply to Lynn R.. Lynn - Digital coupons are never doubled across the board -- no matter the grocer or store. We have yet to find an exception. That's why we prefer paper coupons. -BKC

By: Lynn R.

Lynn R. — Wed, 25 Jan 2017 19:55:26 +0000

Ditto to Jennifer’s comment above!

As to doubling of coupons – I have NEVER found ANY store (Safeway or King’s) that doubles DIGITAL coupons. If you ever find one, let us know!

And, before King’s stopped doubling paper coupons, I rarely got them doubled at Safeway. NOW, I have proof of the policy (full page ad from Safeway saying they STILL double coupons), so I can show that to managers who, in the past, denied doubling as an everyday policy!

Thanks for noting the “first item free, if price is wrong” policy is true for Safeway, too. Never knew that. Thought it was only King’s that did that. (King’s has been very spotty on following that policy lately! Seems to have been ignored since the double coupons disappeared.)